Store Hours, Vacation and Dispatch Times: Support
Get help with Store Hours, Vacation and Dispatch Times v1.0.0
Get help with Store Hours, Vacation and Dispatch Times
Report an issue
Send your request through our support portal. You get a private link to follow it, no account needed, and we email you when we reply.
Response Times
Support hours: Monday to Friday, 9:00–18:00 UK time (London, GMT/BST), excluding UK bank holidays. Requests received outside support hours are picked up at the start of the next business day.
We reply to every request within 1 business day, whatever its priority. After that, we keep you updated until it is fixed:
| Priority | Description | First reply | Updates after that |
|---|---|---|---|
| Critical | App is completely broken or causing data issues | Within 1 business day | Every business day |
| High | Core feature not working, no workaround | Within 1 business day | At least every 2 business days |
| Normal | Feature partially broken, workaround available | Within 1 business day | At least every 5 business days |
| Low | Minor issue, cosmetic problem | Within 1 business day | When the fix is scheduled and when it is released |
Times are measured within support hours. For Critical issues we aim to get you a fix or a workaround within 2 business days. Other fixes ship in the next app update that can include them, and we tell you when it is out.
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