SLA Countdown for Jira

Overview

SLA breaches are expensive — for customer relationships, for support metrics, and sometimes for contractual reasons. SLA Countdown adds a real-time urgency panel to every issue showing exactly how much time remains on the response and resolution clocks, colour-coded from green to red as the deadline approaches. Free users can set manual SLA targets directly on any issue. Paid users get a policy engine that automatically applies the right SLA based on issue type and priority, plus breach alerts that post warning and breach comments at configurable intervals so nothing slips through unnoticed.

Features

• Real-time countdown with urgency colour coding from green through amber to red as deadlines approach
• Separate response and resolution clocks with independent urgency states
• Manual SLA setting on any issue — free with no configuration required
• Policy engine that auto-applies SLA rules based on issue type and priority (paid)
• Breach alert system that posts warning and breach comments at configurable intervals
• Admin settings page for timezone configuration, business hours, and alert preferences